Q 107. I'm new to ECU is there anything to help new students?  Yes there is, ECU Welcome Centres run throughout Orientation and are staffed by student volunteers. Here you can get assistance with general queries about orientation activities, book events, take a campus tour.
Welcome Centres operate throughout the official Orientation period (the week before semester commences).
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Q 176. What is the difference between a Course Coordinator, a Unit Coordinator and the Student Support Officer? You should consider the Student Support Officer as your first point of contact—especially if you’re not sure who to contact about a particular query/situation. The Student Support Officer can assist you with questions on: - SCIS courses and unit sets
- Difficulties in re-enrolling
- Library Practicum placements
- Problems and events that may impact on your studies
- Resources available to you as an ECU student
The unit coordinator provides advice and information on unit related issues for units they coordinator. You’ll need to see your Unit Coordinator(s) about: - Getting an extension for an assignment
- The content of the unit
- Assignments
- Your progress in the unit
- Problems of events likely to affect your progress in the unit
You’ll need to see your Course Coordinator about: - Your choice of course
- Your choice of units
- Claiming advanced standing (i.e. exemptions)
- Your progress in the course
- Problems of events likely to affect your progress in the course
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Q 190. What is the difference between SCIS Support, Central IT and the Student Support Officer? The School of Computer and Information Science provides SCIS students with an IT Support Team—SCIS Support. SCIS Support provides IT Services and Support for all SCIS computer equipment and facilities. SCIS Support can assist SCIS students with issues relating to: - eCourse
- Access to the online resources for Gartner, iAPT, CISCO and Net-G
- Issues relating to SCIS Lab Logins
- Hardware and Software problems related to computers in SCIS Labs
- Research Support
Students are expected to troubleshoot their problems prior to contacting SCIS Support. SCIS Support’s website is located at: http://student.scis.ecu.edu.au Central IT is the IT Support Team responsible for IT facilities and services delivered via ECU’s central administration. These include: - Activating your student login
- Internet authentication
- Purchasing print credit
- The Megalabs (ML—Building 3 JO—Building 5)
- WAM Access
Central IT’s website is located here: http://it.ecu.edu.au/student/ Neither Central IT, nor SCIS Support can provide SCIS students with enrolment, re-enrolment, course, unit or student service related information—the Student Support Officer is your first point of contact for queries relating to these areas.
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Q 205. ECU Student Charter Edith Cowan University (ECU) is committed to providing a challenging education environment in which all members of its culturally and geographically diverse community can realise their potential. The needs of the students are our highest priority, and the University will seek continuously to improve the quality of its courses and services to students. In return, ECU invites students to honour their responsibilities to their studies and to contribute to the life of the University. Together, the University and the student body will strive to ensure that every graduate has been given the opportunity to enjoy a fulfilling and rewarding learning experience which has promoted their academic, social and personal growth. The University is pledged to providing all students with equal opportunities, and embraces its statutory obligations to guarantee an environment free of racial, sexual, religious, cultural and physical discrimination. In addition, the University is committed to the values of service, professionalism and enterprise, and the Student Charter is informed by these values. It sets out the standards of provision which students are expected to assume as members of the University. The University aims to provide students with: - an institution which provides a fulfilling, collegial and developmental experience.
- an environment that facilitates social life, welfare, health and safety.
- a suitable and effective learning environment to meet diverse needs.
- a suitable student support network.
- full and accurate information as to how members of the University community can be involved in its decision making processes.
- encouragement for student representative organisations to contribute to the life of the University.
- appropriate facilities that meet student needs.
- access to adequate training and support in the new teaching and learning technologies.
- fair, accessible and efficient administrative procedures.
- full and accurate information about its activities, procedures and regulations.
- fair and efficient complaints and appeals procedures.
In addition to observing the Staff Code and Conduct, staff aim to provide for students: - delivery of effective university teaching and administration which focuses on student outcomes.
- responsible attitudes towards students at all times.
- all essential materials and support to enable students to succeed in their studies.
- availability for consultation with students on a regular basis.
- maintenance of knowledge within the discipline.
- completion of administrative tasks and assignment marking in a timely manner, and provision of constructive feedback to enable on-going improvement in the performance of all members of the University community.
- completion of final unit grading and distribution of results in line with published timelines.
In addition to observing the University Rules, By-Laws and Statutes, students should aim to: - engage with the academic, social and cultural life of the University.
- contribute to the reputation and development of the University by contributing where improvements can be made, and by participating in its decision-making processes where possible.
- participate actively and positively in the teaching-learning environment, and maintain steady progress in their academic studies.
- display responsible attitudes towards staff, fellow students and visitors to the University, and to treat University property with respect.
- be aware of, understand and comply with the University's Rules, By-Laws and Statutes relating to students.
- comply with workload expectations, and notify appropriate staff if difficulties are experienced.
- respond to reasonable requests from staff without undue delay.
- honour the Rules about cheating, plagiarism, fabrication or falsification of data, as well as the proper use of copyright material.
You can find a copy of the ECU Student Charter here: http://www.ecu.edu.au/prospectus/charter/
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Q 229. What can the Student Support Officer do for me? If you have a question that you need answered then the SCIS Student Support Officer will be your first point of call. The Student Support Officer will either answer your question, or she will direct you to the person or service centre who can help you Natacha can help you with questions on: - SCIS Courses
- SCIS Unit sets: Majors, Second Majors, Supporting Majors and Minors
- Electives
- Unit Selection
- Re-enrolling
- Drawing up a course plan
- University forms and procedures
- Library Practicum Placements
- Who you need to see about problems and events which may impact on your studies
- Contact details for other School's Student Support Officers
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Q 237. Living in Perth The School of Computer and Information Science offers courses
at the Mt Lawley and Joondalup campuses – both of which are
located in Perth, Western Australia: - Attractive city of about one million people.
- Clean environment and safe suburbs
- Situated around a large river estuary
- Metropolitan beaches on Indian Ocean
- Mediterranean climate similar to Italy and Greece
- Friendly, multicultural community
- Tourist destination with regular flights
- Reasonable cost of living
- +8.00 hours GMT time-zone
There are many different services and resources available to local students and international students alike who need more information about living in Perth. For links and relevant information that may assist you, please refer here:
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